Ping An was honored at the 2022 Efma-Accenture Insurance Innovation Awards for reimagining the customer experience

Hong Kong And the ShanghaiAnd the June 22 2022 /PRNewswire/ – Ping An Insurance (Group) ChinaLtd. (Below “Ping An‘ or ‘The Group’, HKEx: 2318; SSE: 601318) is pleased to announce that Ping An Live Won the Global Bronze Award for Reimagining the Customer Experience at the Efma-Accenture Insurance Awards at the 2022 Insurance Awards with “Intelligent Visit Assistant – AI Meeting Platform”. Ping An Live It is the only Chinese company among the award winners, demonstrating its outstanding performance in digital transformation

built with Ping An Proprietary Artificial Intelligence (AI) technology, “Intelligent Visit Assistant – AI Meeting Platform” has been used in a wide range of business scenarios, including agent recruitment, intelligent training, and digital sales management, to fully support the agent team to implement recruitment, training and marketing management.

In the process of agent recruitment, the AI ​​interview tool can identify multidimensional information of potential agents through intelligent conversation recognition and generate interview reports, which saves a lot of interview manpower and costs. From March 2022Interview by Amnesty International supported 17.98 million interviews over 2.76 million hours.

In an agent training session, the AI ​​training simulates actual selling practices and improves agent sales techniques by interacting with bots and receiving training feedback. From March 2022AI training delivered 830.5 million training sessions.

In exhibition marketing, the tool provides agents with functionality that includes real-time questions and answers with chatbots, intelligent conversation assistance, and conversation summaries. In addition, it also supports hosting large-scale online seminars and conferences, which can accommodate up to 300 participants, making it a first of its kind in the insurance industry. In 2021, the platform facilitated more than 70,000 online product introduction meetings, with an average monthly meeting time of over 150,000 hours.

Ping An Continue to advance life insurance reform and enhance its core competitiveness. Guided by the Group’s “Finance + Technology” strategy, Ping An Live You will continue to explore ways to facilitate the seamless integration of technology and business and promote innovative technologies and solutions in marketing, services and risk management.

The Efma – Accenture Awards for Insurance Innovation were launched by Efma and Accenture in 2016. Efma is a global non-profit organization set up by banks and insurance companies to support the development of the industry. Accenture is a global leader in professional services. The award recognizes the most innovative projects, initiatives and ideas in insurance globally.

This year, the competition received 398 outstanding projects from 44 countries and more than 250 insurance institutions worldwide EuropeAnd the North Amaricaand the Asia Pacific. Participants included world-renowned insurance companies, such as AXA from FranceAllianz from Germanythe discovery of South Africa.

TThe winning projects are independently voted on by a panel of global industry experts.

About Ping An Group

Ping An Insurance Company (Group) ChinaLtd. (“Ping An”) strives to become a world-leading retail financial services group. With more than 223 million retail customers and nearly 657 million internet users, Ping An It is one of the largest financial services companies in the world. Ping An It focuses on two cross-cutting areas of activity, ‘Integrated Finance’ and ‘Healthcare’, covering the provision of financial and health care services through an integrated financial services platform and ecosystems in financial services, healthcare, automobile services, and smart city services. The “Finance + Technology” and “Finance + Ecosystem” strategies aim to provide customers and Internet users with innovative and simple products and services using technology. as such China The first joint stock insurance company, Ping An It is committed to upholding the highest standards of corporate reporting and corporate governance. The group is listed on stock exchanges in Hong Kong And the Shanghai. Ping An It was ranked 6th on the Forbes Global 2000 list in 2021 and 16th on the Fortune Global 500 list in 2021.

For more information, please visit the website And follow us on LinkedIn – Ping An.

. SOURCE Ping An Insurance (Group) Company ChinaLtd.