Hell has no fury like American Airlines A pilot who wishes they were traveling on a different airline.
This appears to be the troubling conclusion as American pilots continue to batter their administration.
in public. Yes, even on social media.
The Federation of Airmen, the Federation of Allied Pilots, has long been decorating Twitter and YouTube with messages indicating that you may not want to fly American Airlines this summer.
Definitely a wrong interpretation, you might think.
But what do you do with the pilots? recently meditating: Do you fly with American Airlines? Isn’t American Airlines preparing for a busy summer?
Pilots insist on management He treats them badlychanging their schedules at the worst of times and generally behaving in a less efficient – and less than caring – manner.
They make relatively polished advertisements to support their cause.
However, their message is aimed at customers as well, as if they feel those customers would be better off traveling with someone else.
This has reached a new level of clarity with Totally amazing ad in its own way.
Offers quotes from famous business personalities. Sample: “Price is what you pay. Value is what you get.” This comes with permission from Warren Buffett.
Then there’s the JW Marriott: “If you take care of your employees, they will take care of your customers, and your business will take care of itself.”
Some may feel that this feels like a touch like a mixture of mouthwash and pig’s mouthwash. The business doesn’t really need to be managed, does it? At least a little?
The ad then offers this intonation from Virgin Atlantic founder Richard Branson: “Your employees are your true competitive advantage. They make the magic—as long as their needs are met.”
But then, the pilots direct a big fist toward the American solar plexus.
They offer: “When you take care of your employees, they will take care of your customers, who then reward you with their business and loyalty.”
This might sound like a marginal paraphrase of Marriott’s words. But the real hit is that these are Ed Bastian’s words. He is the CEO of Delta Airlines.
This is a touch more uncomfortable than some US economy seats.
The pilots are not finished. The following quote on this wedding hall sends real figurative spit on the faces of their management.
This quote: “I really have one responsibility, and that is to make our employees proud.”
Well, that sounds pretty cute, right?
Oh, but this quote continues: “If our employees are proud of United Airlines, they want customers to feel as they do about United.”
In fact, the United Gateway Agent recently hurt – and he was fired – when he got into a fight with a customer, but we have a bigger fight here. The United quote comes from Scott Kirby, the airline’s CEO.
Until relatively recently, he was president of American Airlines. While in America, he had a reputation for being no more a sensitive person than a robot beaming with data.
Perhaps the message, then, is that everyone can change for the better.
And I’m sure it’s just a coincidence, but United It has already agreed to a new contract with its pilots.
Some may note that flying on some American competitors is not currently a tasty bundle of biscuits. Delta, for example, in short 100 flights canceled as Memorial Day weekend boom.
But who can deny that American Airlines pilots are just trying to send a simple message to customers: “American Airlines will disappoint you, dear customer, just as you disappoint us. United and Delta are so much better. And by the way, their pilots are happy too.”