Right to fix? Bounce around remote maintenance is growing

The Right to Repair would pave the way for a new type of business model for manufacturers, in which they focus on selling results or services rather than products.

One compelling use case for IoT is the ability to provide preventative maintenance and repair – remotely, in real time, without end-user customers having to be interrupted or even involved in the process.

But not everything in this picture is as rosy as it seems, and there may be flaws in this approach. First, there are disruptions to the supply chain, which could force users to hold on to their assets for longer than planned, requiring repairs outside the scope of the initial sales agreement. There is also the issue of seller lock-up after the sale – where customers may not have leverage as to how the product is served. He faced John Deere, who set the standard with remote monitoring and agricultural equipment repair Multiple lawsuits From farmers, who claim that the company has monopolized the market for repair services through on-board computers.

See also: Effects of the Internet of Things? Lawsuit Lock Maintenance

Last year, the European Commission announce Create a “right to repair”, including the right to repair after the statutory warranty has expired, and the right for consumers to repair products themselves. There has also been a movement in the United States, including several cases of Legislation at the state level And the executive order at the federal level.

“For manufacturers who were once tightly in control of how they repair their machines, legislative action presents a real opportunity to deliver a new sustainable business model,” says Cindy Godon, IFS regional president for the Americas. “They will be welcomed by many as an important step forward in the transition towards a circular economy.” The Right to Repair movement will help manufacturers transform customer relationships with service offerings and dramatically reduce waste to benefit the environment. But in order for manufacturers to truly reap the benefits of the circular economy, they must invest in disruptive technologies that can build long-term products and customer relationships that will last.”

Thomas O’Leary, Head of Free ICT, also seeks to secure ownership and the freedom for consumers and businesses to freely choose their providers to trade, maintain and repair products. In the “everything as a service” world, many business models have shifted to focus on after-sales service, as he said recently Discussion With Vinny Mirchandani from Dell Eng. “The free market is where you can always have a choice,” O’Leary says. “You always have options. You have to find some way to find that there is a balance.”

At the same time, Mirchandani notes, “Product companies see service as a way to differentiate against global competition that can quickly commoditize core product margins. When they are asked to offer outcome-based contracts, they also increasingly want to own the service chain. It does not offer Many are products to buy but under a long-term contract. Retaining ownership of the product allows them to better manage repair, refurbishment and other circular economy activities. With today’s global competition, anyone can copy a product in three or four years. On the other hand, services are difficult to copy. , if you present it correctly, if it is of high quality.”

O’Leary says the right to repair may be necessary in the event of disruptions to the supply chain. “If you think about it, what ultimately goes into every piece of technology that we use is multiple raw materials, or any huge numbers that are in short supply. We don’t have a permanent conveyor belt of resources. You have to discover new economic models, and the extension of products will lead to extending life.”

Goodon believes that the right to repair “will pave the way for a new type of business model for manufacturers, where they focus on selling results or services rather than products.” “By providing consumers with service after the initial transaction, manufacturers have scope to build a long-term customer relationship that extends beyond the initial transaction — for example, offering regular services, insurance or additional capabilities.